Question 1

What is moissanite?

Accepted Answer

Moissanite is a lab-created gemstone that closely resembles a diamond but has its own unique properties. It was originally discovered in 1893 by Henri Moissan in a meteor crater. Today, moissanite is created in controlled laboratory environments, making it an ethical and sustainable alternative to mined diamonds. It ranks 9.25 on the Mohs hardness scale (diamonds are 10), making it one of the hardest substances on Earth and perfect for everyday wear.

Question 2

How does moissanite compare to diamonds?

Accepted Answer

Moissanite has more brilliance (light reflection) and fire (rainbow flashes) than diamonds due to its higher refractive index. It's nearly as hard as a diamond, making it extremely durable. The main differences are: moissanite is lab-created (ethical & sustainable), costs significantly less than diamonds of similar size, and has slightly more sparkle. To the naked eye, high-quality moissanite is virtually indistinguishable from diamonds.

Question 3

Will moissanite pass a diamond tester?

Accepted Answer

Standard diamond testers measure thermal conductivity, and moissanite can sometimes pass these tests because both stones conduct heat similarly. However, advanced testers that measure electrical conductivity can distinguish between the two. We believe in transparency - our moissanite is beautiful in its own right and doesn't need to pretend to be something it's not.

Question 4

Does moissanite get cloudy over time?

Accepted Answer

No, moissanite does not get cloudy, lose its sparkle, or change color over time. It's a stable, durable gemstone that will maintain its brilliance for a lifetime with proper care. Unlike some simulants, moissanite is resistant to scratching, heat, and chemicals found in everyday environments.

Question 5

Is moissanite ethical and sustainable?

Accepted Answer

Yes! All our moissanite is lab-created, which means no mining is required. This eliminates the environmental damage and ethical concerns associated with traditional gemstone mining. Lab-created moissanite has a significantly smaller carbon footprint and doesn't contribute to habitat destruction or human rights issues sometimes associated with the mining industry.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and various digital payment methods through our secure payment processor. All transactions are encrypted and processed securely through Stripe.

Question 7

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe, a PCI-DSS Level 1 certified payment processor, to handle all transactions. Your payment information is encrypted and never stored on our servers. We also use SSL encryption across our entire website to protect your data.

Question 8

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 2 hours of placing it by contacting us at hello@sparkile.com. After this window, orders enter processing and may not be changeable. If your order has already shipped, you'll need to wait to receive it and then initiate a return.

Question 9

Do you offer financing or payment plans?

Accepted Answer

We're working on adding flexible payment options. Please contact us at hello@sparkile.com if you're interested in payment plan options for larger purchases.

Question 10

How long does shipping take?

Accepted Answer

Order processing takes 1-2 business days. Delivery times vary by location: United States and Canada (5-10 business days), Europe (6-12 business days), and other regions (6-15 business days). Total estimated time from order to delivery is 5-17 business days depending on your location.

Question 11

Where do you ship from?

Accepted Answer

Our headquarters is in Toronto, Canada, with warehouses in Canada, the US, and China. We ship from the warehouse closest to you to ensure faster delivery times. The shipping origin may vary based on product availability and inventory.

Question 12

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! International shipping times and costs vary by destination. Please note that international orders may be subject to customs duties, taxes, and import fees which are the responsibility of the recipient.

Question 13

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with your tracking number. You can use this number to track your package on our Track Order page or directly on the carrier's website.

Question 14

What if my package is lost or damaged?

Accepted Answer

If your order arrives damaged or is lost in transit, please contact us at hello@sparkile.com within 14 days of the delivery date. We'll work with you to find a solution, whether that's a replacement or refund.

Question 15

What is your return policy?

Accepted Answer

We offer a 90-day worry-free return policy. If you're not 100% satisfied with your purchase for any reason, you can return it within 90 days of receiving your shipment for a complete refund. We just ask that you let us know why so we can improve!

Question 16

How do I initiate a return?

Accepted Answer

It's easy! Email us at hello@sparkile.com with your order number and reason for return. Once approved, securely pack your item with original packaging and ship it back using a trackable shipping method. Return shipping costs are the customer's responsibility unless the item is defective or there was an error with your order.

Question 17

How long do refunds take?

Accepted Answer

Once we receive your returned item and confirm it meets our return conditions, we'll process your refund within 2 business days. The refund will be credited to your original payment method. You'll receive a confirmation email when your refund has been processed.

Question 18

Can I exchange an item instead of returning it?

Accepted Answer

Yes! To exchange an item, simply return your original purchase and place a new order for the item you'd like. This ensures you receive your new piece as quickly as possible. If there's a price difference, we'll refund or charge accordingly.

Question 19

How do I clean my moissanite jewelry?

Accepted Answer

For regular cleaning, use warm water with mild dish soap and a soft brush. Gently scrub your jewelry, rinse thoroughly, and dry with a lint-free cloth. For deeper cleaning, you can use a jewelry cleaning solution or an ultrasonic cleaner. Avoid harsh chemicals, chlorine, and abrasive materials.

Question 20

How should I store my jewelry?

Accepted Answer

Store each piece separately in a soft pouch or lined jewelry box to prevent scratching. Keep jewelry away from direct sunlight and extreme temperatures. We recommend storing pieces in the original Sparkile box or pouch provided with your purchase.

Question 21

Can I wear moissanite jewelry every day?

Accepted Answer

Absolutely! Moissanite ranks 9.25 on the Mohs hardness scale, making it extremely durable and perfect for everyday wear. However, we recommend removing jewelry during activities that might expose it to harsh chemicals, extreme impact, or abrasive surfaces.

Frequently Asked Questions

About Moissanite

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Product Care

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Shipping & Returns

Care Guide

Size Guide