We stand behind the quality of every piece we make. All Sparkile jewelry is backed by our lifetime warranty against manufacturing defects and stone clouding.
Our lifetime warranty protects your jewelry for as long as you own it.
Any structural issues, setting failures, or material flaws that arise from the manufacturing process are fully covered.
Moissanite should never lose its brilliance. If your stone develops cloudiness or loses its sparkle, we'll make it right.
If a stone falls out of its setting due to a manufacturing issue, your piece is covered for repair or replacement.
Prong breakage, bezel loosening, or other setting issues caused by defects in craftsmanship are covered.
The following are not covered under our lifetime warranty.
Tip: Proper care extends the life and beauty of your jewelry. Visit our Care Guide for tips on keeping your Sparkile pieces looking their best.
If you believe your jewelry has a covered defect, follow these steps.
Email us at hello@sparkile.com with your order number and a description of the issue. Photos are helpful.
Our team will review your claim and let you know if it's covered. We aim to respond within 1-2 business days.
For approved claims, we'll repair or replace your piece. We'll provide instructions for sending the item to us.
In addition to our lifetime warranty, all purchases come with a 90-day satisfaction guarantee. If you're not completely happy with your piece, return it for a full refund — no questions asked.
If you have any questions about our warranty or need help with a claim, we're here to help.